1. Refund Eligibility
Refund is applicable only if:
- Payment made but work not started
- Duplicate payment made
- Service cannot be delivered
2. Non-Refundable Cases
No refund if:
- Work has already started
- Milestone completed
- Delay from client side
- Change of requirements after start
3. Partial Refund
- Based on work completed
- Deduction of service & operational cost
4. Refund Timeline
- Approved refunds processed within 7–10 business days
- Amount credited via original payment method
5. Chargebacks
-
Unauthorized chargebacks may lead to:
- Service suspension
- Legal action